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General Summary of Position
The Technical Support Specialist will provide technical support for the library system in the County. This person will be responsible for the installing, configuring and troubleshooting both the hardware and software systems. Periodic travel to the direct locations will be required.
Essential & General Job Functions
1.Performs network troubleshooting to diagnose and correct common problems. Coordinates work with the Door County Information Systems Department (DCIS) and the OWLSNET library consortium.
2.Installs and upgrades personal computer and network hardware and software components.
3.Provides users with technical support.
4.Evaluates current hardware and software and makes budget recommendations for improvements. Coordinates spending in budget accounts for technical equipment.
5.Serves as library contact for telephone changes and upgrades.
6.Communicates changes, needs and procedures to the director, library staff, DCIS and OWLSNET.
7.Provides reference and reader's advisory functions on circulation desk, assists customers with use of library resources. Instructing and providing technical support to customers on electronic reading devices.
8.Keeps abreast of technical changes for future planning.
General Job Functions
1. Provides direct circulation and reference service to library customers.
2. Other duties as assigned.
Training, Experience, Knowledge, Skills & Abilities
1.One (1) to three (3) years' experience working with computers or a combination of training and education in computer software and hardware.
2.Bachelor's Degree in library science and/or information systems preferred.
3.One (1) or more years' experience working with the general public.
4.Current valid Wisconsin driver's license required.
Salary - $21.34 - $24.39 Hourly
Full Time with Benefits
Closing - 4/12/2019 4:30 PM Central
https://www.governmentjobs.com/careers/codoor? |
