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 Subject : Support Services Manager Mead Public Library-Sheboygan, WI.. 10/17/2019 10:47:30 AM 
Hannah R Bunting
Posts: 80
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Support Services Manager
Mead Public Library-Sheboygan, WI
Salaried position
Minimum starting salary: $70,928
Position Summary
The purpose of this position is to ensure that employees, volunteers, work routines, and programs meet
the organization’s goals and objectives for the entire Mead Public Library support services effort. This
position manages the work of persons in the organization who provide services to other library staff and is
also expected to be dynamic leader within the management team. Work is performed under the direction
of the Library Director. This position supervises staff in the following areas: Technical Services,
shelving, I.T. and maintenance.
Essential Duties and Responsibilities
1. Translates library’s mission, values and strategy to employees, policy, and work routines
2. Works closely in a management team to improve the overall value, effectiveness and efficiency
of all library resources and services
3. Leads and works with others in teams to evaluate, develop, and improve services, policy, goals
and objectives, routines, service satisfaction, workplace environment, and financial results
4. Develops positive relationships with the citizens who use the library
5. Measures, monitors and improves organizational processes and work routines of the Support
Services Team to improve value, efficiency, effectiveness, and customer satisfaction/loyalty
6. Coaches and mentors both individual employees and work teams to exceed expectations
7. Works with persons throughout the organization to identify, evaluate, and find creative solutions
for problems in need of resolution
8. Coordinates the evaluation, development, and monitoring of library collections
9. Researches and prepares job descriptions, performance appraisals, and employee training and
development plans
10. Schedules staffing of Support Services Employees
11. Researches and sets individual employee work routines and standards
12. Prepares and monitors annual budgets using Munis accounting software
13. Manages the organization’s effort to assess, acquire, install and evaluate technology to meet the
changing needs of customers and to constantly improve efficiency
14. Works to assure the successful development of quality process improvement initiatives
15. Manages the maintenance and cleaning of the building
16. Gathers data and monitors progress and trends related to the organizations strategic initiatives
17. Handles emergency situations in the absence of the Director and works to resolve situations
Education and Experience:
1. Bachelor’s degree with three years’ of managerial experience, or Master’s degree in
Library Science or related field with three years’ professional library experience.
2. Possession of a valid Wisconsin driver’s license required.
Interested candidates should submit a letter and resume, by 3PM, Monday, October 21 st to:

Garrett Erickson
Library Director
[email protected]
 
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