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Come work with us! We are currently seeking a part-time Library Service Specialist I. Apply by November 15.
General Summary
This position promotes excellence in customer experiences at the Service Points and
the routine, highly detailed work in Service Workroom. The employee in this position
serves as a front-line representative of Beloit Public Library. The employee is also
required to make sound judgments, find solutions to customer information requests,
and resolve conflicts with customers regarding their library records.
Reporting Relationships
Reports to Head of Library Services for general instruction and review.
Essential Job Functions
1. Assists in the circulation of all library materials, while greeting the public in a friendly
and accepting manner. This includes checking all materials in and out and
processing holds.
2. Registers new borrowers, maintains an accurate database, and guarantees
customer record confidentiality.
3. Collects fines, fees, and money for miscellaneous items sold at checkout.
4. Retrieves, checks in, and sorts the delivery, returns, and new materials.
5. Helps maintain the physical appearance and orderliness of the library, which
includes picking up stray materials throughout the library.
6. Answers telephone inquiries concerning patron records.
7. Provides basic directional and referral information to customers.
8. Assists customers with the use of library equipment such as copier/scanner, fax,
internet computers and laptops, printers, microfilm readers, and other technology.
9. Assists customers with the use of digital resources.
10.Assists customers in the computer lab.
11.Assists customers with ILL requests.
12.Assists in searching for requested materials.
13.Processes mending and discarded items.
14.Cooperates as a team member and supports the library service model by providing
an excellent customer experience.
15.May be assigned tasks such as locating missing parts to library materials; retrieving,
returning, and processing SHARE and ILL items; maintaining and ordering supplies;
maintaining lost and found items; processing library materials; and similar tasks and
projects.
16.Attends all required workshops, meetings, and training as assigned |
