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 Subject : Library Support Services Manager - Marathon County Public Library!.. 07/18/2021 04:20:00 PM 
Hannah R Bunting
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Apply to work at the Marathon County Public Library!

If you are interested in contributing to a positive work culture, want to be recognized for your
job performance and are a talented, team-oriented individual who is motivated to make a
difference in our community, consider the following career opportunities.
Openings also are posted on the Marathon County website: www.co.marathon.wi.us

Library Support Services Manager

POSITION SUMMARY: The purpose of this position is to ensure that employees, volunteers,
work routines and programs meet the organizational goals and objectives of the Marathon
County Public Library. The employee oversees and manages the work of staff in Support, Pages,
Circulation and IT. Work is performed under the Library Director.

QUALIFICATIONS: Master's degree in Library Science with prior management experience
preferred, or any combination of education and experience that provides equivalent
knowledge, skills and abilities. Possession of a valid Wisconsin driver's license required.

EXAMPLES OF WORK PERFORMED: The following duties are typical for this position. These are
not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Prepares a variety of detailed analytical and statistical financial statements and reports.
Translates the Library’s mission, vision, values and strategy to employees, policy and work
routines. Leads and ensures the development and improvement of the Support Services Team
workplace environment. Works closely in a management team with the Library Director, Library
Services Manager and Library Business Manager to improve the overall management,
efficiency, effectiveness and value of all library resources and services. Manages and monitors
organizational processed and work routines of the Support Services Teams to improve value,
efficiency and customer satisfaction. Coaches and mentors staff to meet the needs of
customers and improve the work environment. Supervises the work of employees on the
Support Services Teams who provide direct services to customers. Maintains and directs
maintenance on library telecommunications, computer hardware/software, file backup and
computer security. Ensures that library computers and resources are well maintained and fully
ready for staff and customers. Prepares job descriptions, performance appraisals, and
employee training and development plans. Supervises the daily work of employees to be
consistent with the core values and intents of the organization. Researches and sets employee
work routines and standards. Handles emergency situations in the absence of the Director.
Develops and maintains positive relationships with staff and customers. Maintains regular and
predictable attendance; works extra hours as required. Performs related work as required.

KNOWLEDGE, SKILLS & ABILITIES: Ability and willingness to learn, adaptability to new
technologies, flexibility when faced with a changing situation; and ability to work in an
ambiguous environment. Knowledge in troubleshooting standard hardware and software.
Ability to understand and manage financial, information, technology, and space resources. Skill
in performing a basic level of data analysis including the ability to review, classify, categorize,
prioritize and/or reference data, statutes and guidelines. Ability to lead, mentor, and train
others. Ability to advise and provide interpretation regarding the application of policies,
procedures and standards to specific situations. Ability to utilize a variety of advisory data and
information such as monthly and statistical reports, computer and equipment manuals, Board
minutes, lntelliTime, professional literature, policy manuals, newsletters, and routine
correspondence. Ability to communicate orally and in writing with supervisor and branch staff
and volunteers, reference and technical staff, maintenance workers, municipal officials, school
teachers and administrators, local newspapers, Library customers and the public. Knowledge of
public library programs and services. Ability and willingness to serve customers and staff with
empathy, genuineness, eagerness, energy, and enthusiasm. Ability to understand organizational
and county governance, environment, culture, processes, procedures, and how decisions are
made. Ability to show acceptance and understanding by being open, courteous, and
considerate. Ability to relate to everyone as a possible source for learning. Knowledge of
computers, e-readers, and other applicable technologies. Ability to support leadership and
management. Ability to work as a productive and positive team member. Ability to
communicate freely, openly, honestly, and accurately. Ability to contribute helpful energy and
creative ideas. Skill in multitasking and handling high volumes of work. Ability to follow
established procedures in an orderly and logical manner and adhere to prescribed routines.

COMPENSATION: Salary Range: $61,127 ($29.39/hr) - $88,144 ($42.38/hr)
SELECTION PROCEDURE: Selection of the successful candidate may be made by assessment of
experience and education, criminal record check, oral interview; review of references, written
background inventory, and other appropriate job-related selection procedures. All applicants
will be notified as to the status of their application.

SPECIAL ACCOMMODATIONS: Marathon County will make arrangements to furnish
appropriate auxiliary aids and services where necessary and reasonable to afford an individual
with a disability the opportunity to participate in the recruitment process. Please notify the
Employee Resources Department office or phone (715) 261-1451 to request special
accommodations prior to the application deadline.

NOTICE TO APPLICANTS: Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require
public employers to treat the following items as a public record: Each applicant’s application,
records, recommendations and qualifications except as provided in Section 19.36 (7), Wis.
Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information. If you choose not to have this
information become a public record, you must make such a request in writing to the Employee
Resources Department. If you become a finalist for the position, your identity may be disclosed
as required by law.

APPLICATION DEADLINE: Tuesday, July 27, 2021, at 11:59 p.m.
 
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