THURSDAY, MAY 23, 2019
Chippewa Valley Technical College
Business Education Center
620 W Clairemont Ave
Eau Claire, WI 54701




$ 60.00 for WLA Members
$100.00 for Non-WLA Members
$ 30.00 for Students

This year's theme is Help Yourself, Help Your Library


Quality Inn & Suites, Eau Claire
3117 Craig Road
Eau Claire, WI 54701


Rates are $75/night (plus applicable taxes) for single or double queen beds; includes breakfast, WiFI, parking, pool. (If you are tax exempt, please bring a copy of your certificate.)

Reservations can be made by calling 715.833.9798 (press 2 to connect with hotel front desk) and mention the WLA SSCS Conference.

Cancellation policy: Cancel room reservation by 4:00 p.m. on the day of arrival.


8:30 a.m. - 9:00 a.m. – Registration and Light Breakfast

9:00 a.m. – 9:15 a.m. – Conference Welcome

9:15 a.m. – 10:00 a.m. – Keynote Address: Launch a Library ‘Morale Boat:’ Uncover, Use and Celebrate What You Have (even when it feels like you don’t have much)

Jill Markgraf, Director, McIntyre Library, UW-Eau Claire
The U.S. Coast Guard, using what it has in abundance, provides “morale boats” for recreational use by its personnel. Similarly, we will build our own figurative library morale boats by finding, recognizing and using that which we have in abundance to nurture and inspire library colleagues. Library staff may have limitless demands coupled with limited budgets, but we also have access to resources that – if discovered and harnessed – can provide creative, social and sustaining outlets. Drawing from successful experiences, and incorporating games and exercises, this session will engage participants in actively identifying and using the skills, talents and interests of library staff and the riches of their environments to cultivate joy, motivation and community in their libraries. This interactive session will combine discussion with small breakout groups where attendees will engage in collaborative exercises to help them generate ideas, collect concrete examples and adapt strategies to their unique workplaces. Attendees will leave with a collection of practical, simple, affordable and usable ideas for boosting morale and motivation in their libraries. In other words, they will leave with a fleet of morale boats to launch in their libraries.

10:10 a.m. – 10:55 a.m. – Breakout Sessions 1

Being the Leader Without Being the Boss
Jane Wray
, CESA Purchasing, Whitewater

This is a peek into the world of managing up to get the answers or results you are looking for no matter what the situation.  Leaders are not born or made, they are everywhere a situation needs them to be.  Some of the best leaders have been in the background never to be recognized, while others are thrown into a situation unprepared for the impact they could make.  Jane will explore this through her own experiences as well as highlights from the books The Energy Bus and Turn This Ship Around.

Healthy Environment for Youth and Their Librarians
Medora Nelson-FerrisCeline Donofrio, La Crosse Public Library 

As libraries adapt to meet the needs of the diverse communities we serve, we must take extra care to foster healthy relationships with younger patrons and their families. Amid budget constraints, staffing issues and often a lack of youth-specific training, staff must nonetheless maintain an inclusive, inter-generational working environment for all  patrons. During this session, the presenters will discuss innovative and effective strategies for working with school-age youth, with a special emphasis on maintaining a healthy environment for patrons of all ages, as well as the library staff that serves them.

11:05 a.m. – 11:50 a.m. – Breakout Sessions 2

Make What Matters: Building Makerspaces and Creating Joy in Libraries
Erin Kriener, UW-Eau Claire

This presentation covers the planning and implementation of a makerspace in the academic environment using University of Wisconsin Eau Claire’s Blugold Makerspace as an example, as well as the positive benefits of actively incorporating personal strengths and interests of library staff into the professional setting. 

Giving Bad News: Never Fun. Often Necessary. Always Survivable!
Betsy Bleck, Oconomowoc Public Library 

Giving bad news is seldom easy, but for many of us, it is a regular part of our job. Bad news may cause anguish and agitation -- for you and the person getting the bad news! Learn how to deliver bad news in a tactful and direct way that ensures safety, diffuses tension, and helps everyone involved to retain a sense of dignity and pride.

11:50 a.m. – 1:15 p.m. – Lunch

1:15 p.m. – 2:00 p.m. – Breakout Sessions 3

How to Get Hired
Paula Stanton, L.E. Phillips Memorial Public Library, Eau Claire; Brendan Faherty, Middleton Public Library; Vince Mussehl, Chippewa Valley Technical College, Eau Claire

Have you ever wondered how hiring committees make their decisions? Join three supervisors as they discuss key traits they look for in prospective employees. Do you want a promotion? These supervisors will also share strategies for making yourself a viable candidate for promotion. Panel presenters are from public and academic libraries and will leave plenty of time for attendee questions.

Packaging and Circulating Non-Book Materials
Lori Burgess, Fond du Lac Public Library

How do you label, catalog, circulate and shelve cake pans, electronics, games and other non-book items?  Learn what worked, what we learned and what we are still hoping to improve in our non-book collection.  Participants are encouraged to bring pictures and samples of their non-book materials!

2:00 p.m. – 2:15 p.m. – Afternoon Break

2:15 p.m. – 3:00 p.m. – Breakout Sessions 4

Empowering Staff to Enforce Appropriate Library Behavior
Kimberly HenningsL.E. Phillips Memorial Public Library, Eau ClaireAnna Zook, L.E. Phillips Memorial Public Library, Eau Claire

One of the toughest tasks for any front line staff member can be dealing with difficult customer behavior. If employees don’t have the tools to take action on the spot, bad customer behavior persists. In this session, both a library manager and reference librarian will talk about tools and training developed to help promote a culture where everyone can feel empowered to enforce appropriate library behavior policies.

Unified Circulation Staff: Cultivating Excellent Customer Service
Autumn Baumann, Portage Public Library

Three of the most important aspects of cultivating excellence in customer service are ensuring that staff is thoroughly trained, prioritizing communication and creating an atmosphere of empowerment. Join Autumn, Circulation Supervisor, as she shares how she implemented plans to provide a proper balance of instruction, correction, and acknowledgement to generate positive feelings of unity and confidence amongst circulation staff at the Portage Public Library.

3:00 p.m. – 3:30 p.m. – Closing Remarks

  • Paralibrarian Award Announcement
  • Plan for Next Year!
  • Door Prize Drawing